Front Sight Coffee: Tech Support for Domain and Email Issues
Front Sight Coffee
Front Sight Coffee reached out for urgent tech support after their website went down, and their email system was inoperable. The issue was rooted in a complex DNS setting problem with Shopify that could not be quickly resolved. Our goal was to quickly get their website back online and restore their email functionality.
Duration
48 hours
Services
Technical Support, DNS Configuration, Email Setup, Domain Management, Crisis Resolution
The Challenge
Front Sight Coffee faced a critical situation where both their website and email were down, completely halting their business operations. The DNS settings with Shopify were causing the issue, and resolving it was not an easy task due to multiple platforms involved. The client needed a solution quickly to resume their operations.
Our Solution
We transferred their domain to a new provider to resolve the DNS issue. In the meantime, we came up with a workaround that allowed the Shopify website to go live quickly, ensuring the business had an online presence. Additionally, we restored their email service so they could continue communication with their customers and partners.
The Results
Website restored - Email functionality fully recovered - DNS issues permanently resolved - Preventive measures implemented
Digital Fire Creative was an absolute lifesaver! I had been dealing with domain issues for months that no one else could solve, but their team stepped in and had everything up and running within hours. Their speed, efficiency, and dedication went above and beyond my expectations. I can't recommend them highly enough!
Front Sight Coffee
Business Owner